Help Center
Shopping
Shop By Category
Searching For Products
Request A Catalog
Special Offer Products
Ordering
Methods Of Ordering
Methods Of Payment
Place An Order
Quantity Policy
Track My Order
Edit My Order
Cancel My Order
Money Back Guarantee
Coupon Redemption
Shipping & Returns
Shipping Policy
International Shipping
How Do I return A Product?
Lost or Damaged Shipment
Managing Your Account
Create An Account
Forgot Username or Password
Edit Account Information
View Past Orders
About Puritan's Pride
About Us
Contact Us
Disclaimer
Privacy Policy
Security
Technical Support
About Cookies
About "My Favorites List"
Shop By Category
If you are interested in seeing products according to category, simply select the link from the list on the left side of this page or use the button that says "Go Shopping" on the top navigation bar of this page. If you cannot find a particular product for a category, simply email us and we will do our best to try to stock the product for you.
Searching For Products
Simply type in the name or product number of the product that you are searching for into the search box at the top left of this page. Then, click "Go". You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or place the item in your cart. To bring up a wider range or results, try limiting your search to one word. If you can not find a particular product using the search box, simply email us and we will try to stock the product for you.
Request A Catalog
You can use our online catalog request form. Or, give us a call at 1-800-645-1030 24 hours a day / 7 days a week.
Methods Of Ordering
Puritan.com gives you 4 easy options to place an order. You may do one of the following:
Order On-line
Order by Phone - Toll Free 1-800-645-1030
24 hours a day / 7 days a week.
For International Orders call 1-631-244-1290
Order by Fax - Toll Free 1-800-719-5824
Foreign Customers 1-631-471-5693
Order via Check or Money Order
You may send us a check or money order. If you wish to pay by check or money order, please mail your payment along with your name, address, phone number and order description to:
Puritan's Pride
Attn: Order Department
1233 Montauk Hwy
P.O. Box 9001
Oakdale, NY 11769
Please specify what product you are ordering and where you would like your product to be shipped.
(Please note: That by sending a check, your product may take slightly longer to arrive than the normal delivery time as we must wait for your check to clear our bank).
Methods Of Payment
Puritan.com accepts Visa, Mastercard, Discover, American Express, JCB, money orders and personal checks. If you wish to pay by check or money order, please mail your payment along with your name, address, phone number and order description to:
Puritan's Pride
Attn: Order Department
1233 Montauk Hwy
P.O. Box 9001
Oakdale, NY 11769
Please specify what product(s) you are ordering and where you would like your product(s) to be shipped
(Please note: That by sending a check, your product may take slightly longer to arrive than the normal delivery time).
Place An Order
From our home page, you will be able to Browse through the product categories (the same categories as in the printed catalog). Or, search for a product by product name, product number or description by entering your search terms in the search box located at the top left hand side of the site.
Either method will retrieve a list of products, sizes available, and their price(s). To view a more detailed description of the product and its ingredients, simply click on product image or product name. If the label information is not available online, you can request the label information for that product from customer service using our feedback form.
Once you have decided which product you would like to purchase, click on the Add To Cart button. This will put that product to your Shopping Cart where you can select the quantity to purchase. If you change the quantity you wish to order, please remember to click the Update button. You can also remove a product by selecting Remove Item.
We have now made it easier, faster and more convenient for you to order with us.
Method 1: Quick Order Form
Do you already know the item numbers of all the vitamins you are looking for?
Simply use the Quick Order Form link in the upper right hand corner of the page. Enter products by Item Number and the quantity desired. Once you are done click the "Add To Cart" button. All the items will appear in your cart for you to review, at which point you can change quantities, remove the item, continue shopping, or proceed to the secure online check out.
Method 2: My Favorites
Step 1: Click on the 'My Favorites List' button located on the top navigation bar.
Step 2: Click on the 'Add Products' button
Step 3: Start entering the product #'s of all of the items you wish to save in your 'My Favorites List'.
Step 4: Once you've added all of your products, click on the 'Add Products' button.
Step 5: You should now see all of your items in your 'My Favorites List'. From here, you can now manage your list.
To add items to your list: Click the 'Add Products' button and continue from Step 3.
To remove an item(s): Simply click 'remove item' located to the right of each item you wish to remove.
To add an item to your shopping cart: Simply click the box to the left of each item and a √ mark will appear. Now click the 'Add Items To Shopping Cart' button. You should now see the item(s) you checked in your shopping cart. From here, you may either continue shopping or begin the check-out process.
Or when you are on a product detail page click the "Add To My Favorites" link on the top right of the page
Using a combination of these methods will result in a quick, hassle-free, and safe way to place your future orders.
At this point you can:
Continue Shopping: to add more items to your shopping cart.
Update Cart: to manually refresh your Shopping Cart.
Begin Check Out: to complete your order.
Once you are ready to complete your order, you will need to provide us with your billing and shipping information. If you have already created an account with us, you can login any time during your shopping session, including during check-out, and your billing and shipping information will automatically appear during check-out.
Your credit card information WILL NOT BE STORED and will need to be re-entered. This is for the safety and integrity of your credit. If you do not wish to create an account with us, simply choose to check-out unregistered button.
After entering your billing and shipping information you will be taken to the "order review" page where you can review all of your billing and shipping information and change any of it if necessary. Here, you will also be able to enter any coupons and/or gift certificates you may have. Once you are done reviewing your order, enter your credit card information and click the "Click Here To Complete Checkout Process" button at the bottom of the page to complete your order.
If you would like to complete your order by phone
Once you have verified your personal information and shipping options, click the "click for details" on the bottom left of the page below "Click Here To Complete Checkout Process"
Once you choose this option, a customer service representative will contact you shortly to obtain your credit card information and continue processing your order.
The final checkout screen will give you a printable receipt of your order. Once you have completed your order, you will receive a confirmation e-mail that the order was received followed by a detailed e-mail with your shipping information including the final cost.
Quantity Policy
We reserve the right to limit quantities. Large quantity orders cannot be processed through our website. Please contact a customer service representative to assist you with your order. Toll Free 1-800-645-1030 , 24 hours a day / 7 days a week.
For International Orders call 1-631-244-1290
Track My Order
We are currently unable to allow you to track your order online.
Edit My Order
If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.
Cancel My Order
If you wish to cancel your order after it has been placed, simply send us an email asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may refuse the package for a full refund/credit. Customer Service 1-800-645-9584, 24 hours a day / 7 days a week.
Money Back Guarantee
We are proud of the quality of our products and want to make sure you are completely satisfied. Puritan's Pride guarantees every product that we sell. Our products are manufactured under even more stringent quality controls than required by federal and state agencies for food.
Your satisfaction is totally guaranteed for a full year from purchase date. If you are not completely satisfied, return the unused portion with a short explanation and we will promptly refund your money for the unused portion.
Coupon Redemption
If you have a coupon, you can redeem it on the last page of the checkout process. There is a coupon box below "Shipping Method". Simply enter the coupon number and hit "Apply". Once the page refreshes, you will see the coupon deducted from your total amount.
About Cookies
In order to use the "My Favorites List" feature of our site without registering, you will need to set your browser to accept cookies. This cookie information is not shared with any other party.
Q: What are cookies and how does puritan.com use them?
A: A cookie is a small text file that a website places on your computer hard drive when you visit that site in order to provide a more personalized browsing experience.
Q: How can I set my browser to accept cookies?
A: All browsers allow you to change this setting, but where you change it depends on the browser you are using:
If you're using Internet Explorer 6.x
From the menu at the top of your browser Choose Tools, then Internet Options and Click the Privacy tab.
The default setting is medium, which will allow you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to "Custom," click on the Advanced button and choose accept cookies.
If you're using Internet Explorer 5.x
From the menu at the top of your browser Choose Tools, then Internet Options, Click the Security tab and then Click Internet, then Custom Level. Scroll down to Cookies and choose Enable
If you're using Netscape Navigator 6.x
From the menu at the top of your browser Choose Edit, then Preferences, then Click on Privacy and Security, Then Cookies, and Select Enable
If you're using Firefox
From the menu at the top of your browser Choose Tools, then Options. Then Click on the Privacy Tab and click Accept Cookies.
How to use "My Favorites List
With the 'My Favorites List' feature, you can store your favorite items in a category created just for you. Easy one-click ordering will allow you to select which items you want to put in your shopping cart. In order to take advantage of this feature, you must have your 'cookies'enabled on your computer. Please remember, your list will only be available from the computer you created it on.
Step 1: Click on the 'My Favorites List' button located on the top navigation bar.
Step 2: Click on the 'Add Products' button
Step 3: Start entering the product #'s of all of the items you wish to save in your 'My Favorites List'.
Step 4: Once you've added all of your products, click on the 'Add Products' button.
Step 5: You should now see all of your items in your 'My Favorites List'. From here, you can now manage your list.
To add items to your list: Click the 'Add Products' button and continue from Step 3.
To remove an item(s): Simply click 'remove item' located to the right of each item you wish to remove.
To add an item to your shopping cart: Simply click the box to the left of each item and a √ mark will appear. Now click the 'Add Items To Shopping Cart' button. You should now see the item(s) you checked in your shopping cart. From here, you may either continue shopping or begin the check-out process.
Or when you are on a product detail page click the "Add To My Favorites" link on the top right of the page
Create An Account
Users who create a personal account with us, will be able to store all of their billing information with us, thus preventing having to enter it every time. To create an account, simply select "Log In/Register" on the top navigation bar. From there, you will be able to register with us. You will also be able to register during your check-out process. If you do not wish to create an account with us, simply choose to check-out unregistered.
Forgot Username or Password
If you forgot your username or password, click on the Log In/Register button located at the top right side of the page and choose "forgot my password". You will then be able to enter your email address and we will email you your username and password within a few minutes.
Edit Account Information
If you wish to edit your account information, on the Log In/Register button located at the top right side of the page. Enter your email address and password then click the "Log In" button. Click on the "Update Your Profile" button and change any information you wish to change then click the "Update Profile " button located at the bottom of the page when you are finished.
View Past Orders
We are currently unable to allow you to view your past order history online
Shipping Policy
Domestic Shipments: $4.95*
Puritan.com will ship your order by UPS (available only in the contiguous 48 states) for only $4.95* (please allow 3-7 business days for delivery, depending on destination).
If you prefer, you can have your order shipped USPS** (Post Office) for only $4.95 (please allow 2-8 business days for delivery, depending on destination).
UPS 2nd Day Air, or Next Day Air
For faster delivery, you can have your order shipped UPS 2nd Day Air, or Next Day Air for an additional charge. (Orders placed after 3:00 pm do not process until next business day. All orders received over the weekend (Friday - Sunday) will not be processed until Monday a.m., then will be shipped within 24 hrs.).
International Shipments - Including Mexico & Canada
Customs will not allow our products to be shipped to France or Germany.
We do have a mail order division in the United Kingdom, with whom you can order.
Visit: www.hollandandbarrett.com
If you would like to place an order by phone, please use their orderline 0870 606 6605 (lines open 8:30am - 8:30pm weekdays, 9:00am - 5:00pm Saturday, calls charged at National Call Rate).
Cost
All International shipments will be charged postage costs calculated by weight and destination, plus a handling charge of $4.95. US currency only. Sorry, our free shipping offer does not apply to International orders. Our prices do not include taxes and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from Puritan.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Shipping Method
International orders are shipped via Air Mail which can take approximately 1-3 weeks for delivery.
* Please Note: Orders are shipped by UPS wherever possible. All orders received over the weekend (Friday - Sunday) will not be processed until Monday a.m. UPS shipping is available only in the contiguous 48 states. UPS will not deliver to a P.O. box.
** Please allow 3 weeks for delivery, except in some areas such as PR, where it may take longer.
Lost or Damaged Shipment
Please contact Customer Service at 1-800-645-9584, 24 hours a day / 7 days a week.
Return A Product
We are proud of the quality of our products and want to make sure you are completely satisfied. If not completely satisfied, return the unused portion (within one year of date of purchase) with a short explanation, and we will promptly refund your money.
Once your return has been received, a credit or refund will be issued.
To send an item back, simply send it to:
Puritan's Pride
Attn: Returns Dept
4320 Veterans Memorial Hwy
Holbrook, NY 11741
We will not be responsible for shipping and handling on returned items. We recommend using UPS or insured mail for returns as we can not be responsible for items that never make it back to our warehouse.
Disclaimer
Puritan.com reserves the right not to ship any product that they see fit for reasons such as delinquent accounts, import licenses, etc... if this happens you will be notified via e-mail and your credit card will be refunded. Some countries may require various types of licenses. puritan.com will not knowingly ship any products to any countries that may require any type of license.
All sales are final. This means puritan.com is not responsible for any negligence on the part of the consumer. Prices on this website are subject to change without notice.
This website is a summary of many health and nutritional media publications. It is not intended to cure, treat or prevent any diseases or conditions. As always, please consult your local health specialist before taking any of these listed products or starting any listed programs or procedures on this site.
The products and procedures on this site have not been evaluated by the United States Food and Drug Administration, they are provided to you as a resource only. We are not responsible for any typographical errors. puritan.com will not be held responsible for international orders that never make it past your countries customs office. Please check with your customs office before placing your order. No refunds will be given for items that are seized by your local custom's agents. Prices are subject to change at any time without notice.
Privacy Policy
Puritan's Pride respects your privacy. Click here to review our privacy policy.
Security
We take great pride in keeping your personal information safe and secure. We use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.
We use Network Solutions as our SSL certificate provider: To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser.
During the checkout process you will notice the "http" in your browser's URL location has changed to "https".
- Netscape browsers, you will see the lock located in the lower left corner will now appear closed with a slight glow.
- Microsoft Internet Explorer browsers will also display a closed lock, but in the lower right corner of the browser.
- Firefox browsers will also display a closed lock, but in the lower right corner of the browser.
Regardless of your browser, the puritan.com website will display these visual clues to reassure you that your information is being transferred securely.
In addition we will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.
